Submit a service ticket

Complete this form to contact the XTERRA Service Department for assistance. Please provide all of the requested information to ensure efficient service. Agents are available to assist Monday-Friday, 8:00am-7:00pm CST and will respond to your ticket as soon as possible.

Prior to submitting a ticket, view our library of self-service troubleshooting articles by selecting your machine from the XTERRA Fitness Support Home Page.

Your email address

Name

Phone

Subject

Inquiry Type

Please select the best option to improve response time

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

16 Digit Serial Number

Please include your 16-Digit Serial Number located on your machine. It will help us respond more quickly with correct information. If you have problems locating it, please click here for more information.

Purchase Date(optional)

Attachments(optional)

Add file or drop files here