If upon delivery of your XTERRA machine you recognize that the shipment has arrived damaged, you have a few options:
- Unit repair or replacement. Upon receiving and accepting a damaged shipment, contact XTERRA Fitness at 870-336-4286 for assistance. XTERRA Fitness reserves the option to repair or replace the defective product with a product of equal or better features and functionality. A replacement part or product may be new or refurbished. While we try to complete service as quickly as possible, we are not responsible for delays caused by factors beyond our control, including but not limited to manufacturing delays, delays caused from shipment of parts to a service facility, or acts of God.
- Delivery refusal. If during the delivery of your XTERRA order it is noted as damaged, you may refuse delivery. You must contact XTERRA Fitness at 870-336-4286 and inform them of the refused delivery. Note: Damaged shipments are not subject to return freight and restock charges. Click here to learn more about XTERRA's return policy.