- Remove the computer from the frame and check that the wire that comes from the computer is properly connected to the wire that comes from within the frame.
- If ensuring the connection does not resolve the console display, check that the batteries are correctly positioned and are in proper contact with the battery springs.
- If ensuring that the batteries are properly placed does not resolve the console display, the batteries in the computer may be dead. Remove and replace with new batteries.
- If replacing the batteries does not resolve the console display, please submit a ticket here or contact the XTERRA Service Department by phone at 800-258-8511 for assistance.
If after troubleshooting you are still unable to resolve your machine's error, please contact the XTERRA Service Department and be prepared to provide the following information:
- Your name
- Dealer location
- Date of purchase
- Machine serial number
You can contact the XTERRA Service Department by submitting a ticket here or by calling 800-258-8511 for assistance.Service agents are available Monday-Friday from 8:00am - 7:00pm CST.
Just as your rower operates to keep you fit and healthy, your rower also requires regular care to guarantee that it maintains its functionality. Ensure that your rower is cleaned and adjusted regularly to avoid service downtime.