If your monitor/console is powered by an external power source (wall outlet), follow the instructions below:
- Check to ensure that the adapter is plugged in. If you notice that is unplugged or loose, reconnect securely.
- If after ensuring that the adapter is securely connected the monitor is still blank, remove the computer from the frame and check that the wire that comes from the computer is properly connected to the wire that comes from within the upright.
- If after checking the connection the screen is still blank, please submit a ticket here or contact the XTERRA Service Department by phone at 800-258-8511 for assistance.
If after troubleshooting you are still unable to resolve your machine's error, please contact the XTERRA Service Department and be prepared to provide the following information:
- Your name
- Dealer location
- Date of purchase
- Machine serial number
You can contact the XTERRA Service Department by submitting a ticket here or by calling 800-258-8511 for assistance.Service agents are available Monday-Friday from 8:00am - 7:00pm CST.
Just as your elliptical operates to keep you fit and healthy, your elliptical also requires regular care to guarantee that it maintains its functionality. Ensure that your elliptical is cleaned and adjusted regularly to avoid service downtime.