Causes of elliptical noise include the surface on which the elliptical is placed and using the elliptical incorrectly. Mechanical causes include worn bearings and belts or loose belts and other parts. Some elliptical noise during operation is normal; the friction of the parts rubbing together creates some amount of noise.
To prevent elliptical noise from improper use, place the elliptical on a lightly carpeted surface or place a mat underneath it. Before each use, check for loose parts and tighten as needed. To address mechanical noise causes, inspect and replace bearings and belts, if necessary. Click here to learn more about different types of elliptical noise.
Defective Crank, Pulley, or Flywheel Bearing
A grinding sound near the bottom of the elliptical that only occurs when you pedal may be coming from a loose or defective crank, pulley, or flywheel bearing. For assistance resolving this noise, please contact the XTERRA Service Department at 800-258-8511.
In the event you need to order a replacement part for your XTERRA elliptical, please contact the XTERRA Service Department and be prepared to provide the following information:
- Your name
- Dealer location
- Date of purchase
- Machine serial number
You can contact the XTERRA Service Department by calling 800-258-8511 for assistance. Please have a valid credit card prepared for payment should you decide to purchase a replacement part.
Service agents are available Monday-Friday from 8:00am - 7:00pm CST.