The elliptical V-belt located within the flywheel holds all of the pressure that is exerted when the elliptical is in use, so there is a chance that it may slip off as it is used. If this happens, the belt will need to be tightened or replaced. For troubleshooting assistance and to order a replacement part (if necessary), please contact the XTERRA Service Department and be prepared to provide the following information:
- Your name
- Dealer location
- Date of purchase
- Machine serial number
You can contact the XTERRA Service Department by submitting a ticket here or by calling 800-258-8511 for assistance.
Service agents are available Monday-Friday from 8:00am - 7:00pm CST.