All exercise bikes have similar parts, but may differ in how they are powered; either by magnetic, air, flywheel or direction tension resistance. These resistance mechanisms impact the amount of noise your exercise bike makes. Other factors, such as misuse or normal wear and tear, may also affect noise.
In the event you need to order a replacement part for your XTERRA bike, please contact the XTERRA Service Department and be prepared to provide the following information:
- Your name
- Dealer location
- Date of purchase
- Machine serial number
You can contact the XTERRA Service Department by submitting a ticket here.
For faster assistance, you can contact the XTERRA Service Department by calling 800-258-8511. Please have a valid credit card prepared for payment should you decide to purchase a replacement part.
Service agents are available Monday-Friday from 8:00am - 7:00pm CST.
Types of Bike Noise
Causes of exercise bike noise include the surface on which the bike is placed and riding the bike incorrectly. Mechanical causes include worn bearings and belts or loose belts and other parts. Some exercise bike noise during operation is normal; the friction of the parts rubbing together creates some amount of noise. Magnetic resistance bikes are more quiet than air, flywheel or direction tension resistance bikes.
To prevent exercise bike noise from improper use, place the bike on a carpeted surface or place a mat underneath it. Before each use, check for loose parts and tighten as needed. To address mechanical noise causes, inspect and replace bearings and belts, if necessary.
Loose Bottom Bracket
A clunking sound on the bottom of the bike that only occurs when your pedal may be coming from the bottom bracket. If it isn’t a loose pedal, chances are you may have a loose bottom bracket. For assistance resolving this noise, please contact the XTERRA Service Department.
To keep your bike operating smoothly and reduce noise, you may apply a small amount of silicone spray once weekly on the brake pads. XTERRA does not recommend the use of lubricants or other cleaning solutions to resolve squeaking. Use of lubricants or cleaning solutions other than those specified will result in diminished performance and a shorter life span for that part.
Worn Brake Pads
When there’s a squeak coming from the wheel area and your wheels are true, it could be caused by dirty or worn brake pads vibrating against the rim. Clean the braking surface of the rim and apply a small amount of silicone spray. If this cleaning does not resolve the noise, you may need to replace your brake pads if they’re worn and toe them in toward the rim. If your bike is still within the limitations of its warranty, please contact the XTERRA Service Department at 800-258-8511 to receive replacement pads.
If you have a squeak in the same general area as your bike chain mechanism and you’re sure a dirty or worn chain isn’t the problem, a loose screw may be the culprit. Check each of your bike's screws and see if any have come loose. Retighten to see if it solves the problem. If it’s still occurring, it could be a problem with your pedal. For assistance, please contact the XTERRA Service Department.
If you hear a clicking noise as you pedal your bike, something may have broken off in the wheel, or perhaps one of the pedals is rattling around. For assistance, please contact the XTERRA Service Department.
A loose pedal or pedals can make a tapping or ticking sound at the bottom of the pedal stroke. This ticking sound can also be from a worn pedal or bearing. For assistance, please contact the XTERRA Service Department.