Click here to download/print the TRX5500 Owner's Manual (PDF).
TRX5500 Treadmill
Product Registration
Register your treadmill to receive all of the service benefits related to your product warranty. Learn more about how to register your treadmill here.
Important Safety Instructions
Before operating your TRX5500, ensure that you have reviewed all safety instructions. See our complete guide on Fitness Equipment Safety Instructions here.
Troubleshooting
Prior to contacting the XTERRA Service Department for assistance with your machine, visit our library of self-service troubleshooting articles. Many common error codes can be resolved without the assistance of a technician.
- LUBE Error
- E0 Error Code: Safety Key Placement
- E1 Error Code: Calibration Signal
- E2 Error Code: Overrated Controller Current
- ERR Error Code: Incline Malfunction
- E4 Error Code: Motor Connection and/or Voltage
- E5 Error Code: Communication Disconnected
- E6 Error Code: Power Malfunction
In the event that your issue is unable to be resolved after troubleshooting on your own, please submit a ticket here. Be prepared with the following information for efficient assistance:
- Your name
- Dealer location
- Date of purchase
- Machine serial number
Please note: Service agents are available Monday-Friday from 8:00am - 7:00pm CST.