- Check the treadmill motor for signs of overheating (strong smell, grinding noises, inconsistent operation speeds). If the motor appears overheated, ensure that the treadmill is properly lubricated. For further instruction, see our article: "How to Lubricate Your Treadmill."
- Check the treadmill for signs of bearing damage (clunking or grinding noises). If you notice signs of bearing damage, ensure that the treadmill belt is properly aligned. For further instruction, see our article: "How to Adjust Belt Tracking and Set Tension."
- If the E2 error code is still showing after confirming that the treadmill is lubricated and aligned, please submit a ticket here or contact the XTERRA Service Department by phone at 800-258-8511 for assistance.
If after troubleshooting you are still unable to resolve your machine's error, please contact the XTERRA Service Department and be prepared to provide the following information:
- Your name
- Dealer location
- Date of purchase
- Machine serial number
You can contact the XTERRA Service Department by submitting a ticket here or by calling 800-258-8511 for assistance.Service agents are available Monday-Friday from 8:00am - 7:00pm CST.
Just as your treadmill operates to keep you fit and healthy, your treadmill also requires regular care to guarantee that it maintains its functionality. Ensure that your treadmill is cleaned, lubricated, and adjusted regularly to avoid service downtime.
Learn more about treadmill maintenance best practices by visiting the articles below: