- Complete the steps to recalibrate your treadmill. Need assistance? See our article: How to Calibrate Your Treadmill.
- Ensure that the incline cables are securely connected. If any of the cables/connectors appear loose, completely power off and unplug the treadmill before unplugging and reattaching the cables. Once all cables have been completely reattached, plug in and turn on the treadmill.
- If the error code is still showing after confirming that the incline cables are securely connected, check to see if the incline mechanism is stuck or damaged. If the incline mechanism appears stuck, completely power off and unplug the treadmill before attempting to dislodge the incline mechanism.
- If the ERR error code is still showing after restarting the treadmill or if you notice visible damage to the incline mechanism, please submit a ticket here or contact the XTERRA Service Department by phone at 800-258-8511 for assistance.
If after troubleshooting you are still unable to resolve your machine's error, please contact the XTERRA Service Department and be prepared to provide the following information:
- Your name
- Dealer location
- Date of purchase
- Machine serial number
You can contact the XTERRA Service Department by submitting a ticket here or by calling 800-258-8511 for assistance.Service agents are available Monday-Friday from 8:00am - 7:00pm CST.
Just as your treadmill operates to keep you fit and healthy, your treadmill also requires regular care to guarantee that it maintains its functionality. Ensure that your treadmill is cleaned, lubricated, and adjusted regularly to avoid service downtime.
Learn more about treadmill maintenance best practices by visiting the articles below: